This tool automatically requests feedback from customers after their support tickets are closed, helping businesses measure satisfaction and improve service. It is designed for support teams and managers who need data on agent effectiveness and customer experience.

• Automatic survey delivery: Triggers surveys via email or on-site after ticket closure, with configurable delays to time requests appropriately.
• Flexible survey formats: Offers multiple response methods, including detailed forms, quick thumbs-up/down options, and links in agent emails for ease of use.
• Customizable content: Allows administrators to define rating scales, email messages, and follow-up reasons for low ratings to tailor feedback collection.
• Immediate feedback options: Includes pop-up surveys after ticket closure and quick-response links that record ratings without additional steps.
• Results integration: Displays survey ratings directly on tickets, enabling easy tracking and analysis of support performance over time.