This collection provides add-ons to expand the functionality of a free help desk plugin. It is designed for businesses and support teams that need to customize their ticketing system with advanced capabilities beyond the core features.

• Paid Support for WooCommerce: Integrate with WooCommerce to sell support subscriptions or charge for one-off tickets, linking purchases directly to the help desk.
• Triggered Tickets: Automatically create new support tickets based on specific events within an e-commerce platform, streamlining issue reporting.
• Custom Fields and Forms: Collect additional information from users by adding custom fields to the ticket form or using a form builder for complex data capture.
• Automation and Rules: Set up rules to automatically close old tickets, send warnings, or route tickets to specific agents based on custom conditions.
• Security and Encryption: Protect sensitive customer data shared in tickets with field-level encryption and add PIN verification for phone support.