forked from SupportCandy - Assign Agent Rules™
HelpHub - Assign Agent Rules is not affiliated with SupportCandy - Assign Agent Rules. The name and any related trademarks are used solely for nominative descriptive purposes.
This is a support ticket system plugin for websites, designed for businesses that handle customer inquiries directly on their platform. It centralizes communication, allowing teams to track, assign, and resolve support requests efficiently.
Custom Fields add specific information to tickets or customer profiles using over 15 field types like dropdowns and dates. Private Notes enable agents to add internal comments to tickets that customers cannot see. Ticket Filtering allows for creating and saving custom views to sort and manage the ticket queue. Email Notifications can be set up to automatically alert customers or agents based on triggers like new tickets or replies. The system is self-hosted, meaning there are no per-agent fees and all data stays on your own server database.