SupportCandy is a help desk plugin that adds a customer support ticket system to a website. It is designed for businesses that need to manage customer inquiries, support requests, and internal tasks directly from their site's dashboard. The system organizes all communication into a central, trackable ticket interface for both customers and support agents.

• Self-Hosted Ticket System: All ticket data is stored on your own website's database. There are no per-agent monthly fees or limits on the number of tickets or support users you can have.
• Customizable Ticket Fields: Add over 15 different field types (like dropdowns, dates, and text fields) to tickets and customer profiles. This allows you to collect specific information relevant to your support process.
• Advanced Filtering and Organization: Create and save custom filters to quickly sort tickets by status, agent, custom field values, and other criteria. This helps teams prioritize and manage their workload efficiently.
• Automated Email Notifications: Set up conditional email alerts for events like new ticket creation, replies, or status changes. Notifications can be tailored for customers, agents, or administrators.
• Internal Collaboration Tools: Agents can add private notes to tickets for internal discussion without the customer seeing. The system also includes a REST API for connecting with other business applications.