PS Support System is a plugin for ClassicPress that adds customer support functionality directly to a website. It is designed for site owners and administrators who need to manage user inquiries efficiently without relying on external services.

The plugin offers two main components. Support Ticket System allows users to submit and track support requests from the front-end or admin area. Tickets can be organized into categories, assigned to specific staff members, and trigger email notifications to keep conversations organized. FAQ Management provides tools to create and display a knowledge base. Users can vote on the helpfulness of FAQ entries, providing feedback to improve content over time. Front-End Integration uses shortcodes to embed the ticket submission form, ticket list, and FAQ accordion on any page, with optional custom styling. User Role Controls let administrators set precise permissions for who can view or submit tickets and FAQs. Multisite Compatibility supports network-wide installation, allowing centralized management of support for multiple sites within a ClassicPress network.