This is a collection of extensions designed to add specific capabilities to a free help desk and support ticket plugin. It is for administrators and support teams who need to customize their system for tasks like invoicing, automated workflows, or handling sensitive customer data.

Paid Support & WooCommerce Integration: Connect the help desk directly to an e-commerce platform. This allows you to sell support subscriptions or charge for individual tickets, verifying customer purchases automatically.

Automated Ticket Handling: Use rules to trigger actions based on ticket status or age. Automatically send warning emails, close abandoned tickets, or route inquiries to specific agents or departments.

Time Tracking and Invoicing: Record time spent by agents on each ticket and reply. Generate detailed reports and create invoices for billable support work directly within the system.

Enhanced Data Security: Collect sensitive information like passwords or credit card numbers within tickets using configurable encryption. This helps maintain compliance and protect customer data.

Productivity and Reporting Tools: Agents can use canned responses, attach private notes, and manage checklists. Administrators gain access to detailed performance reports and dashboard widgets showing key support metrics.