This addon integrates email communication into a support ticket system, allowing both customers and support agents to handle tickets without accessing a web interface. It's designed for teams seeking to reduce friction in customer support by enabling email-based interactions.

Email-based ticket creation and replies: Users can create new tickets or reply to existing ones by sending an email to a dedicated support address. The system automatically processes these emails and updates the corresponding tickets.

Automatic email checking: The addon periodically checks a designated email inbox (using POP3 or IMAP protocols) for new messages. It retrieves emails, deletes them from the inbox, and adds their content to the appropriate ticket discussions.

Support for multiple mailboxes and rules: You can configure multiple email inboxes for different departments or purposes, and set rules based on email content to automate actions like assigning tickets, updating priorities, or filtering out-of-office replies.

Security and control features: Options include controlling who can create tickets via email, handling replies to closed tickets, and using regular expressions to filter sensitive data from incoming emails. Attachments are saved and linked to tickets.

Compatibility with standard email services: Works with popular email providers like Gmail and Outlook.com, supporting security protocols such as SSL and TLS for secure communication.