This is a collection of extensions designed to add specific capabilities to a core support ticket plugin. It is for businesses that need to customize their help desk operations, from small teams to large agencies. The add-ons address common needs like connecting to sales platforms, automating ticket management, and enhancing data security.

• Custom Fields and Forms: Add new data fields to ticket submission forms or use third-party form builders to create custom interfaces for collecting user information.
• Automation and Rules: Set up triggers to automatically perform actions like closing old tickets, sending surveys, or routing tickets to specific agents based on defined conditions.
• E-commerce Integration: Link the support system directly to online stores. This allows support to be tied to products, orders, and customer accounts, and can enable paid support plans or subscriptions.
• Performance and Security Tools: Access dashboards with support metrics and reports. Use add-ons to encrypt sensitive customer data within tickets or add extra verification steps for account access.
• Productivity Extensions: Provide agents with tools like canned responses, internal ticket notes, task checklists, and the ability to merge or split related tickets to handle issues faster.