This add-on replaces the standard file uploader used for support tickets with a third-party cloud service. It is designed for support site administrators who need to manage server storage space and want to offer users a more flexible way to attach files.

Cloud Storage: All ticket attachments are uploaded directly to and stored on the third-party service's infrastructure. This prevents large files from consuming space on your own hosting server.

Enhanced Upload Interface: Users can attach files using a modern drag-and-drop interface. The uploader also supports pulling files from various online sources like Box, Dropbox, and social media, not just a local computer.

Improved Attachment Security: When enabled, the add-on can apply time-limited, expiring links to uploaded files. This restricts access to the file's uploader and support agents, preventing public sharing of sensitive attachments.

Server Requirements: To function, the add-on requires a premium account with the third-party file service. It also needs specific minimum versions of the support system core and PHP to operate correctly.