This add-on for the Awesome Support system allows support teams to manage multiple tickets linked to a common cause as a single, trackable issue. It is designed for support operations that handle high volumes, such as those dealing with software bugs, product recalls, or major project rollouts, where a single problem can generate many individual tickets.

• Group Ticket Management: Link an unlimited number of support tickets to a master issue. This allows agents to view and manage all related customer reports from one central location.
• Bulk Updates and Closures: Apply a status update or private comment to the master issue, and the change automatically propagates to all linked tickets and notifies the relevant agents or users. Closing the issue closes all associated tickets.
• Granular Privacy Controls: Choose from three comment types to control notifications. Options include private notes for issue agents only, semi-private notes for ticket agents, and public notes for all parties involved.
• Customizable Tracking: Create and assign unlimited, color-coded statuses and priorities to issues for clear visual organization. The system includes a complete, sortable, and filterable list of all active issues.
• Flexible Ticket-Issue Relationships: A single ticket can be associated with multiple issues, which is useful for complex problems that span different development or resolution tracks. The interface displays these relationships clearly.