This add-on delivers real-time alerts for support ticket activity to your team's communication channels and personal devices. It is designed for support teams and managers who need to monitor ticket events closely without constantly checking their support system.

Slack integration sends high-level notifications to a designated channel, covering all actions like new tickets or replies, even if not assigned to you. Pushbullet integration provides personal alerts on mobile devices for actions directly concerning you, such as new assignments or replies to your tickets. Third-party email notifications allow sending alerts to individuals not linked to a ticket, like business owners or compliance managers, for oversight or archiving. Status change notifications enable targeted alerts for specific ticket events, such as escalations, sent to different recipients based on the event type. Flexible configuration lets you choose which actions trigger notifications and where they are sent, ensuring you only receive relevant updates.