This add-on provides a private communication channel for support teams within a help desk system. It is designed for agents and administrators who need to discuss ticket details internally or provide context during ticket reassignments.

Private Notes: Agents can add multiple notes to a ticket. These comments are only visible to support staff and are never shown to the customer, keeping internal discussions confidential.

Ticket Transfer with Notes: When reassigning a ticket to another agent, you can attach a private note to provide background information, ensuring the receiving colleague has full context.

In-line History: Notes appear chronologically within the ticket's reply history, making it easy to associate internal comments with specific customer interactions.

Advanced Features: Options include sending alerts to other agents when a note is added, attaching files to notes, allowing note deletion, and making private notes searchable within the ticket system.

Focused Editor: Adding a note opens a full-screen editor, allowing agents to write detailed comments, paste code, or format text without distraction.