This is a marketplace for extensions that build upon a free, core help desk plugin. It is designed for businesses of any size that need to customize their customer support system with specific capabilities not included in the base software. The extensions range from free utilities to premium bundles, addressing needs from basic workflow improvements to complex enterprise operations.

Custom Fields and Forms: Add new data fields to ticket submission forms or use a drag-and-drop form builder to create completely custom ticket screens, allowing you to collect precise information from users.

Automation and Productivity: Use rule-based systems to automatically route, close, or tag tickets. Agents can apply canned responses and track time spent per ticket, which integrates with invoicing for client billing.

Security and Compliance: Encrypt sensitive customer data submitted in tickets and add PIN verification for phone support. Manage permissions so external agents can work from a limited front-end interface without full admin access.

Integration and Extensions: Connect the help desk to major e-commerce platforms like WooCommerce, Envato, and Easy Digital Downloads to link support tickets directly to customer orders and products.

Reporting and Management: Access dashboards with widgets showing ticket volume, agent performance, and closure rates. Create service level agreements (SLAs) to set and track response deadlines based on customer contracts.