This tool is for web developers and agencies who need to formalize their client support process. It allows you to create and manage service level agreements (SLAs) directly within your support ticket system, setting clear expectations for both your team and your clients.

Customizable Priority Levels let you classify support tickets, such as Critical or Low, so your team knows where to focus effort immediately. Response and Resolution Time Targets can be assigned to each priority level, giving clients a transparent timeline for updates and fixes. Automated Escalation ensures tickets that exceed their target time are flagged or reassigned, preventing requests from being overlooked. Client-Specific Agreements provide the flexibility to tailor support terms and conditions based on individual client contracts or needs, ensuring relevant service standards. Using these agreements helps reduce scope creep, organizes your support workflow, and builds client trust through reliable, documented service commitments.