This add-on extends a support system by delivering real-time activity alerts to external services like Slack and Pushbullet. It is designed for support teams and managers who need to stay informed about ticket updates without constantly checking the support desk interface.

• Slack Channel Alerts: Posts notifications for all major ticket events, such as new submissions or status changes, to a designated Slack channel. This provides a team-wide view of support desk activity.
• Personal Pushbullet Notifications: Sends alerts directly to an agent's mobile device, but only for events relevant to them, like a new ticket assignment or a reply to a ticket they are handling.
• Third-Party Email Routing: Allows notifications to be sent to email addresses not directly linked to a ticket, such as a manager or compliance officer, ensuring key stakeholders are kept in the loop.
• Selective Event Triggers: Configure alerts based on specific ticket actions, including status changes like escalations, so you are only notified about the events that matter most to your workflow.
• Flexible Notification Layers: Works alongside the core system's email alerts, allowing you to send additional or duplicate notifications with extra information for greater control over your communication.