This collection provides extensions for a popular help desk plugin, allowing businesses to add specialized functions to their customer support system. It is designed for support teams, agencies, and businesses of any size that need to customize their ticketing workflow, improve agent efficiency, or integrate with e-commerce platforms.

• Custom Fields and Forms: Add new data fields to ticket submission forms or create entirely custom forms using a drag-and-drop builder, enabling the collection of specific information from users.
• Automation and Productivity: Use rules to automatically route tickets, send surveys, or close abandoned tickets. Agents can use canned responses and time tracking to handle tickets faster.
• E-commerce and Integration: Connect the help desk directly to online stores to link tickets to products, orders, and customers. Extensions also allow integration with email, third-party FAQ systems, and external chat platforms.
• Security and Data Management: Encrypt sensitive customer data within tickets and add extra verification steps for phone support. Tools for archiving old tickets help manage database size and performance.
• Reporting and Advanced Features: Access dashboards with widgets showing ticket metrics, generate detailed performance reports, and create company profiles to manage tickets for multiple users from the same organization.