PRO - Click to Chat is a set of advanced features for a website chat widget, designed for businesses that need more control over lead capture and customer support management. It extends a basic chat function with tools for automation, team coordination, and detailed analytics.

• Greetings – Form Filling: Collects visitor details like name and email before a chat starts. This pre-qualifies leads and allows for personalized responses from the support team.
• Multi Agent Support: Enables adding multiple support agents with custom availability schedules. The system can route incoming chats based on time or load to distribute work evenly.
• Business Hours: Configures specific operating hours for the chat widget. It automatically shows an online or offline status and can hide the widget or display an alternate contact method when closed.
• Google Ads Conversion: Tracks chat initiations as conversions in Google Ads. This helps identify which advertising campaigns are driving customer conversations.
• Page Level Settings: Allows overriding global chat settings for specific website pages. This enables targeted greetings or widget styles for product pages or landing pages.