This documentation details the process for cancelling a member's subscription within a membership plugin. It is intended for site administrators managing member accounts and for members who need to cancel their own access. The system provides clear, step-by-step instructions for both scenarios, ensuring cancellations are handled correctly and access is updated accordingly.

• Admin-initiated cancellation: Site administrators can locate a member in the admin area and cancel their membership level. This process includes options to immediately stop access, cancel any recurring payment subscription at the gateway, and issue a refund for the last payment where supported.
• Member self-service cancellation: Members can cancel their own subscriptions directly from their account page. This action typically stops recurring payments and, depending on the configuration, may allow access to continue until the end of a pre-paid term or cancel it immediately.
• Flexible expiration control: Administrators are not limited to immediate cancellation. They can also edit a membership to set a specific expiration date, allowing a member to retain access for a grace period while still stopping future recurring charges.
• Refund processing guidance: The documentation outlines how refunds can be processed natively for certain payment gateways directly through the admin interface, or provides direction for handling refunds manually through the gateway's own dashboard when necessary.
• Clear communication templates: To reduce support requests, sample content is provided that administrators can share with members, explaining the exact steps they need to follow to cancel their own membership account.