This add-on integrates a help desk ticketing system with an automation tool, allowing support teams and site administrators to set up automated processes without coding. It's designed for users who want to improve efficiency by handling repetitive tasks automatically, such as responding to ticket updates or managing user rewards.

Triggers for ticket events: Use events like when an agent replies to a ticket or a client opens a ticket to start workflows, enabling real-time automation based on support interactions.

Actions for automation: Perform tasks such as sending notifications to users, awarding points, or adding tags, which helps streamline communication and user management.

Pro and free triggers: Access both free triggers (e.g., agent opens a ticket) and pro triggers (e.g., agent closes a ticket), offering flexibility for different user needs and subscription levels.

License-based pricing: Purchase licenses for 2, 10, or unlimited sites, with each license providing one year of updates and support, ensuring ongoing functionality and assistance.

Sample automations: Examples include awarding points when a client opens a ticket or adding a tag when an agent closes a ticket, illustrating practical use cases to get started quickly.