Petra
AI assistant for GrootMade
Hi! I'm Petra 👋 Ask me to help you find the perfect WP plugin, theme, or template kit.
forked from SupportCandy - Easy Digital Downloads™
HelpHub - Awesome Downloads is not affiliated with SupportCandy - Easy Digital Downloads. The name and any related trademarks are used solely for nominative descriptive purposes.
This tool provides a support ticket system for website owners to manage customer inquiries directly on their site. It is designed for businesses that need to organize and respond to support requests without relying on external services.
Self-hosted ticket system keeps all data on your own server, with no per-agent fees or limits on tickets. Custom fields allow you to collect specific information from customers using over 15 field types like dropdowns and dates. Private notes let your team add internal comments to tickets that customers cannot see. Email notifications can be set up for events like new tickets or replies, with conditional rules. REST API enables secure integration with other applications and services.