This plugin provides a ticket management system for websites built on a popular content management platform, designed for businesses that handle customer support directly through their site. It allows teams to organize, track, and resolve customer issues efficiently without relying on external services.

• Custom fields: Add over 15 field types like text, dropdown, and date to capture specific ticket information from customers or for internal use by agents.
• Private notes: Enable support agents to leave internal comments within tickets that are not visible to customers, facilitating team collaboration.
• Advanced filtering: Sort and save ticket views based on various criteria, helping agents quickly find and prioritize unresolved or assigned tickets.
• Email notifications: Set up automated email alerts for events such as new tickets or replies, with conditions to reduce unnecessary notifications.
• Self-hosted data: Operate without per-agent fees or ticket limits, keeping all data stored on your own server for full control and scalability.