This tool is a support ticket system designed for website owners who handle customer inquiries. It allows teams to manage support requests directly from their site's dashboard, centralizing communication and improving response times.

Custom Fields: Add over 15 different field types to tickets and customer profiles, such as dropdown menus and date selectors, to capture specific information relevant to your business.

Private Notes: Enable agents to add internal comments to tickets that are not visible to customers, facilitating team collaboration and internal tracking.

Advanced Filtering: Organize and view tickets using saved custom filters beyond default views, making it easier to manage high volumes of inquiries.

Self-Hosted Data: The system operates entirely on your own server database, giving you full control over your data without restrictions on the number of agents or tickets.

Email Notifications: Set up automated email alerts for events like new tickets or replies, with conditional rules to ensure relevant notifications are sent.