This plugin adds a full-featured customer support ticket system to a website, designed for teams that manage customer inquiries directly on their platform. It centralizes communication, allowing customers to submit tickets and agents to track and resolve issues efficiently.

Key Features:

• Self-hosted Ticket System: Operates entirely from your own database with no per-agent fees or limits on tickets, giving you full control over your data and costs.
• Custom Fields and Filters: Offers over 15 custom field types (like dropdowns and dates) to capture specific ticket information. Agents can create, save, and use advanced filters to manage ticket queues effectively.
• Private Internal Notes: Enables support agents to add notes to tickets that are visible only to the team, keeping internal communications separate from customer replies.
• Email Notifications: Sends automated emails based on triggers like new tickets or replies. Conditions can be set to make notifications more precise and relevant.
• REST API: Provides a standard API for connecting the ticket system with other applications, enabling further workflow automation and data integration.