SupportCandy is a support ticket plugin that creates a helpdesk directly on your website. It is designed for businesses that want to manage customer inquiries without relying on external SaaS platforms or paying per-agent fees. The system organizes queries into tickets that agents can assign, track, and resolve from a central dashboard.

• Self-hosted ticket system: The plugin stores all ticket data on your own website's database. There are no limits on the number of support agents or tickets you can handle.
• Customizable ticket fields: Add over 15 types of custom fields to tickets, such as dropdowns or dates, to capture specific information relevant to your support process.
• Internal collaboration tools: Agents can add private notes to tickets for internal communication that customers cannot see.
• Advanced filtering and saved views: Filter tickets by various criteria and save these filters for quick access to different views, like unresolved or assigned tickets.
• Email notifications: Set up automated email alerts for events like new ticket creation or status changes, with conditional rules to control when they are sent.