This is a support ticket management system designed for website owners who handle customer inquiries. It centralizes support requests into a ticket-based workflow directly within the site's admin area, eliminating the need for external helpdesk services.

• Self-Hosted Ticket System: All ticket data and customer communications are stored on your own server. There are no limits on the number of support agents or tickets, avoiding recurring per-agent subscription costs.
• Customizable Ticket Fields: Add specific information fields to tickets using over 15 field types like dropdowns and dates. This allows you to collect relevant details tailored to your business needs from the initial request.
• Advanced Filtering and Organization: Sort and view tickets using default filters (like 'Unresolved' or 'Mine') or create and save custom filters based on any ticket field, making it easy to manage high volumes of requests.
• Internal Collaboration with Private Notes: Agents can add notes to tickets that are visible only to the support team, facilitating internal discussions without exposing them to the customer.
• Automated Email Notifications: Set up conditional email alerts for events like new ticket creation or status changes, keeping both customers and agents informed automatically.