This is a support ticket system plugin designed for website owners who manage customer inquiries directly on their site. It centralizes communication, allowing teams to track and resolve support requests from a unified dashboard.

• Self-hosted ticket system: Operates entirely from your own website database, with no per-agent fees or limits on tickets or users.
• Customizable ticket fields: Add over 15 field types (like dropdowns or dates) to tickets, agent views, or customer profiles to capture specific information.
• Internal collaboration tools: Agents can add private notes to tickets for internal discussion, keeping customer communication separate.
• Advanced filtering and saved views: Organize tickets with default and custom filters, with the option to save frequent searches for quick access.
• Conditional email notifications: Set up automated email alerts for events like new tickets or replies, with rules to control when they are sent.