This is a support ticket system plugin designed for website owners who handle customer service directly on their site. It centralizes customer inquiries into a manageable ticket system, allowing teams to track, assign, and resolve issues efficiently.

• Self-Hosted Ticket System: The plugin operates entirely on your own server database. There are no per-agent monthly fees or limits on the number of support tickets you can create.
• Customizable Ticket Fields: Add specific information to tickets using over 15 custom field types, such as dropdown menus or date selectors. You can create fields visible to customers, for internal agent use only, or for customer profiles.
• Advanced Filtering and Private Notes: Sort and find tickets using saved custom filters. Agents can also add private notes to tickets for internal team communication that customers cannot see.
• Automated Email Notifications: Set up email alerts for events like new ticket creation or a status change. You can add conditions to these notifications so they only send when specific criteria are met.
• REST API Access: Connect the ticket system to other applications using a standard REST API, allowing for custom integrations and workflows.