This platform provides analytics for chatbot and virtual agent performance, designed for contact center managers, CX leaders, and bot development teams. It consolidates data from automated and human conversations to offer a complete view of customer interactions.

Complete Conversation Analytics: Funnels data from all chatbot, voice bot, and live agent channels into a single dashboard for unified performance analysis. Cornerstone KPIs: Tracks and reports on fundamental metrics like bot automation rate, customer experience score, and cost per automated chat to quantify value. Key Topic Analysis: Uses AI to automatically categorize thousands of conversations into key topics, helping teams identify content gaps and common failure points. VA Platform Quality Analytics: Diagnoses configuration issues within virtual agent platforms, measuring training data effectiveness and intent recognition. Seamless Integration: Connects with major bot development platforms like Google Dialogflow, Microsoft Power Virtual Agents, and Amazon Lex for centralized data collection.