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/Plugins & Themes/Cognita

Cognitav1.0.0

Analyzes chatbot interactions to identify issues and boost automation rates. Integrates metrics from both bots and live agents for a complete view.

Open Source Alternative toWysdom

GrootMade is NOT affiliated with Wysdom or its original author. Wysdom™ is a trademark of its respective owner and use of it does not imply any endorsement or affiliation. This product has been forked under the GNU General Public License (GPL) and all non-GPL assets (such as proprietary images, fonts, and branding) have been removed. Distributing GPL-licensed code is 100% legal.

Screenshot of Cognita website

This platform provides analytics for chatbot and voicebot performance, designed for contact center managers and customer experience teams. It helps organizations measure automation effectiveness, reduce escalations, and align bot metrics with agent data to optimize customer interactions.

Complete Conversation Analytics: Funnels data from chatbots, voice bots, and live agents into a unified dashboard, refreshed daily for real-time trend identification.

Cornerstone KPIs: Tracks key metrics like bot automation rates, customer experience scores, and cost per automated chat to communicate performance in business terms.

Key Topic Analysis: Uses AI to organize thousands of conversations into top topics, allowing teams to drill down into transcripts and fix content gaps in bot responses.

VA Platform Quality Analytics: Assesses virtual agent configurations to find issues with intents, utterances, and responses, improving training data effectiveness.

Seamless Integration: Connects with popular bot development platforms such as Google Dialogflow, Microsoft PowerVA, and Salesforce Einstein for easy data aggregation.

Discussion

We do not provide support for the original product. If you need official support, please purchase a license from the original developer. Our community assistance is only for issues related to our forked version.

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  • Author

    Stefan Ciobanu™

  • Version

    1.0.0

  • Type

    Theme

  • License

    GPL v2 or higher

  • Access

    silver

  • Fork date

    21 hours ago

  • Updated

    10 hours ago

  • Original slug

    wordpress-themesample

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