GrootMade is NOT affiliated with Wysdom or its original author. Wysdom™ is a trademark of its respective owner and use of it does not imply any endorsement or affiliation. This product has been forked under the GNU General Public License (GPL) and all non-GPL assets (such as proprietary images, fonts, and branding) have been removed. Distributing GPL-licensed code is 100% legal.
This platform provides analytics for chatbot and voicebot performance, designed for contact center managers and customer experience teams. It helps organizations measure automation effectiveness, reduce escalations, and align bot metrics with agent data to optimize customer interactions.
Complete Conversation Analytics: Funnels data from chatbots, voice bots, and live agents into a unified dashboard, refreshed daily for real-time trend identification.
Cornerstone KPIs: Tracks key metrics like bot automation rates, customer experience scores, and cost per automated chat to communicate performance in business terms.
Key Topic Analysis: Uses AI to organize thousands of conversations into top topics, allowing teams to drill down into transcripts and fix content gaps in bot responses.
VA Platform Quality Analytics: Assesses virtual agent configurations to find issues with intents, utterances, and responses, improving training data effectiveness.
Seamless Integration: Connects with popular bot development platforms such as Google Dialogflow, Microsoft PowerVA, and Salesforce Einstein for easy data aggregation.
We do not provide support for the original product. If you need official support, please purchase a license from the original developer. Our community assistance is only for issues related to our forked version.
Have questions, feedback, or need support? Join the discussion on our forum.
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