Cortex Data Hubv1.5.0

BWL Knowledge Base Manager is a plugin for building a self-service support system on a website. It is designed for businesses and site administrators who want to reduce support ticket volume by allowing users to find answers themselves. The tool creates a structured, searchable repository of questions and answers directly integrated into a site's admin panel.

Unlimited Knowledge Base Items: Create and categorize an unlimited number of support articles using the familiar custom post type interface. Assign custom icons to posts, categories, and tags for visual organization. Ajax-Powered Live Search: A sticky search bar provides instant, page-reload-free results, directing users to the exact answer page from the search dropdown. User Feedback System: Collect like/dislike votes on articles, with a feedback form appearing for disliked content to guide content improvements. Visual Shortcode Editor: Insert and configure knowledge base displays anywhere on the site using a dedicated panel with pre-built shortcodes for categories, tags, and search forms. Extensive Customization: Control themes, fonts, meta information display, RTL language support, and custom slugs for SEO through a central options panel. A custom CSS editor safely stores modifications separately from core files.