Fluent Support Pro

Fluent Support is a self-hosted helpdesk plugin designed for businesses that manage customer support directly from their website. It centralizes inquiries from email and web forms into a unified ticketing system, suitable for teams of any size.

• Centralized Ticket Management: View and manage all customer support requests from a single, organized dashboard. This provides a clear overview of open, pending, and resolved tickets.
• Automated Workflows: Set up rules to automate repetitive tasks like ticket tagging, assignment, and closure. This reduces manual work and helps maintain consistent support processes.
• AI-Powered Responses: Integrates with OpenAI to help draft and polish reply suggestions, analyze conversation tone, and summarize long ticket threads for faster agent response times.
• Customizable Ticket Forms: Use custom fields and a Gutenberg block to create ticket submission forms that collect specific information needed for your support team to provide accurate and quick solutions.
• Performance Reporting: Access reports on agent activity, ticket resolution times, and daily support trends. This data helps in monitoring team performance and identifying areas for improvement.