Fluent Support is a self-hosted helpdesk and ticketing system designed for businesses that handle customer inquiries directly from their website. It centralizes support requests from email and web forms into a single, manageable interface for teams.

• Unified Ticket Management: View and manage all customer conversations from a single dashboard. Organize tickets with filters, tags, and custom fields to prioritize and track issues efficiently.
• Automated Workflows: Reduce manual work by setting up rules to automatically assign tickets, send replies, or tag conversations based on specific triggers and conditions.
• Customizable Support Portal: Add a ticket submission form to your site using a block editor. Collect specific information with custom fields to give agents better context from the start.
• Team and Performance Tools: Create separate inboxes for different teams or products. Use internal notes, saved reply templates, and activity logs to coordinate and monitor agent performance.
• Broad Integration Support: Connect with numerous third-party tools including e-commerce platforms, CRMs, messaging apps like Slack, and other business systems to sync data and notifications.