SupportCandy - Usergroups: Turn customer queries into resolved tickets quickly.

SupportCandy is a customer support ticketing system for your website. It enables you to manage, track, and resolve customer queries without leaving your dashboard. Whether you run an e-commerce store or a service business, the plugin provides a centralized platform for all support interactions.

AI-Powered Support Assistant: Uses artificial intelligence to generate ticket summaries, polish replies, and provide insights, helping agents respond faster and more consistently.
Unlimited Agents and Tickets: No per-agent or per-ticket fees. You can add as many support agents as needed, and handle unlimited tickets, making it cost-effective as you scale.
Custom Fields and Workflows: Over 15 custom field types (text, dropdown, date, etc.) allow you to collect specific information. Create agent-only notes and set up custom email notification templates with conditions.
Advanced Ticket Filtering: Filter tickets by status, priority, assignee, and more. Save custom filters for quick recurring use.
REST API: Integrate with external applications using secure APIs.

SupportCandy - Usergroups

Manage customer support with an advanced ticket system. Features AI assistance, custom fields, and unlimited agents — all from your website dashboard.

SupportCandy - Usergroups

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