This platform provides analytics for teams managing automated customer service chatbots and voicebots. It is designed for contact center managers, CX specialists, and bot developers who need to improve self-service performance and reduce operational costs.

• Complete Conversation Analytics: Funnels data from all chatbot, voice bot, and live agent interactions into a single dashboard for unified analysis, with data refreshed daily.
• Cornerstone KPIs: Tracks three core metrics: Bot Automation (problem resolution rate), Bot Experience (customer sentiment), and Cost Per Automated Chat to quantify business value.
• Key Topic Analysis: Uses AI to automatically categorize thousands of conversations into the top topics, helping teams identify content gaps and improve bot responses.
• VA Platform Quality Analytics: Diagnoses configuration issues within virtual agent platforms by analyzing intent recognition, training data effectiveness, and response triggers.
• Seamless Integration: Connects with major bot development platforms like Google Dialogflow, Microsoft Power Virtual Agents, Amazon Lex, and Salesforce Einstein.