Wysdom

This platform provides analytics for teams managing automated customer service chatbots and voice bots. It is designed for contact center managers, CX specialists, and bot developers who need to measure effectiveness and optimize self-service performance.

Complete Conversation Analytics: Funnels data from chatbots, voice bots, and live agents into a single dashboard, refreshed daily, to show overall performance and filter by channel or brand.

Cornerstone KPIs: Tracks key performance indicators like bot automation (problem resolution rate), bot experience (customer sentiment), and cost per automated chat to communicate business value.

Key Topic Analysis: Uses AI to automatically categorize thousands of conversations into top topics, helping teams identify content gaps and improve bot responses by reviewing actual transcripts.

VA Platform Quality Analytics: Diagnoses configuration issues within virtual agent platforms by finding unanswered messages, measuring training data effectiveness, and comparing quality across languages.

Seamless Integration: Connects with major bot development platforms including Google Dialogflow, Microsoft Power Virtual Agents, Salesforce Einstein, Amazon Lex, and IBM Watson for unified data collection.