This plugin provides a complete customer support ticket system for website owners, allowing them to manage inquiries directly from their site's dashboard. It is designed for businesses that need an organized, internal method for handling customer questions without relying on external SaaS platforms.

Custom Fields allow you to collect specific information from customers when they submit a ticket, using over 15 field types like dropdowns and date pickers. Private Notes enable support agents to add internal comments to tickets that are not visible to the customer, facilitating team collaboration. Advanced Filtering lets agents sort and find tickets based on multiple criteria, with the ability to save custom filters for repeated use. Email Notifications can be automatically sent to customers and agents for events like new tickets or replies, with conditional logic to control when they are triggered. Self-Hosted Data means all ticket information is stored on your own server, giving you full control without per-agent fees or external data storage.