This tool is a customer support ticket system designed for website owners who need to handle inquiries directly on their site. It helps teams manage and resolve customer issues without relying on external services, making support processes more integrated and controlled.

AI Assistant: An optional add-on that provides automated summaries and reply suggestions to speed up agent responses.

Custom Fields: Over 15 field types, such as dropdowns and dates, allow you to collect specific information from customers or for internal use.

Private Notes: Agents can add internal comments to tickets that are not visible to customers, facilitating team collaboration.

Advanced Filtering: Save and apply custom filters to sort tickets by various criteria, improving organization and workflow.

Email Notifications: Set up automated email alerts for events like new tickets or status changes, with conditions to control when they are sent.

REST API: Enables integration with other applications, allowing data exchange while maintaining security standards.

It operates without per-agent fees, giving you full control over data storage on your own database. Suitable for industries like e-commerce, education, and technology, it focuses on customization and performance to handle support tasks effectively.